Frequently Asked Questions

 

 

  1. What is being removed from my water? GAC-KEY 
  2. What is KDF?
  3. Are the 1200A air filter units going to be available?
  4. Are WM Filters the same as NSA's?
  5. what is the warranty coverage on
  6.  the products?
  7. what is the product liability?
  8. Who is WM Filter?
  9. Is there any quantity pricing?
  10. Do I pay sale taxes?
  11. Are more products going to be added to the product line?
  12. How quickly will my order ship?
  13. When are the shower filter and filtered sports bottle going to be available?
  14. How does a water softener differ from filtration products?
  15. Why would the filtered water from the unit occasionally appear cloudy?
  16. How do you know if you need a water filter?
  17. Do individuals on private wells need to use shower filters?
  18. Are shower filters really as important as drinking water filters?
  19. How does a water filter work? Wouldn't the water get dirty because of the charcoal?
  20. What if my question is not listed?



1. What is being removed from my water?
Click the link below to view our GAC (Granular Activated Carbon) explanation sheet detailing the contaminants our units have been tested for, please click on the link below. The sheet follows a 0-5 scale, where 0 indicates no removal of the item and 5 signifies complete removal. If a specific item is not listed on the sheet, it means we haven't tested its removal and cannot guarantee filtration for it.
GAC-KEY Explanation Sheet: > CLICK HERE

 

2.What is KDF?

Kinetic Degradation Fluxion (KDF) is a patented media utilized to manage algae and bacteria within the carbon bed. Furthermore, KDF effectively removes heavy metals such as lead, arsenic, mercury, and more. For further information about KDF please visit the site http://www.kdfft.com/

 

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3.Are the 1200A air filter units going to be available?

Currently, we do not have the 1200A Air Filter units in stock. We are actively working on securing a manufacturer to produce this unit. Please visit our website periodically to check for updates on availability.

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4. Are WM filters the same as NSA?

Our filters are comparable to NSA's commercial product line. They are suitable for both residential and commercial use, effectively removing lead from water. Additionally, they are equipped with "Quick Connect" fittings for effortless installation.

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5.What is the warranty coverage on the products?

Please click to view our warranty card.

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6.What is the product liability?

We maintain a $2,000,000 product liability insurance policy for added peace of mind.

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7.Who is WM filter?

WM Filter, also known as "Water Marque," is affiliated with NSA and has been manufacturing their commercial products for more than two decades.

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8.Is there any quantity pricing?

For large quantity pricing inquiries, we handle each request individually. If you have a substantial order, please email the details to [email protected], and we will provide you with a personalized quote.

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9.Do I pay sales tax?

As a Florida corporation, WM Filter is obligated to collect sales tax solely on products sold and/or shipped within the state of Florida.

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10. Are more products going to be added to the product line?

Currently, the products we carry represent our current inventory. However, we may expand our offerings in the future. Please visit our website regularly for updates on any new additions to our product line.

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11. How quickly will my order ship?

We aim to ship all orders within 24 to 48 hours, barring any backorders on specific items.

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12. When are the shower filter and filtered sports bottle going to be available?

We exclusively offer shower filters and have discontinued carrying sports bottles

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13. Are filtration products considered purifiers?

Technically, the answer to this question is no. A purifier would typically refer to a system that produces water consisting solely of hydrogen and oxygen, devoid of any other components. Such water, often found only in controlled laboratory settings, is extremely rare in natural environments. When the EPA refers to "pure water" in everyday usage, it usually pertains to water free from bacteria and viruses. However, this definition differs significantly from that of a drinking water filter. 

Many filtration systems are indeed designed to reduce bacteria and parasites like cryptosporidium and giardia, but they should not be marketed as a sole means of treating water that is bacteriologically unsafe. Instead, they complement other purification methods, focusing primarily on improving the taste, odor, and overall quality of drinking water.

 

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14. How does a water softener differ from filtration products?

Water softeners aren't intended to enhance the health properties of water. Instead, their purpose is to decrease dissolved minerals and prevent scaling in pipes and appliances. These systems typically employ a sodium-charged exchange medium, which releases sodium ions to remove minerals like calcium, magnesium, or potassium. From a health standpoint, the presence of these minerals is generally preferred over sodium. 

Filtration systems, on the other hand, are engineered to reduce harmful contaminants while retaining natural minerals in water.

 

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15. Why would the filtered water from the unit occasionally appear cloudy?

At times, filtered water may exhibit a milky or cloudy appearance. This phenomenon can occur due to the siphon action during faucet closure, creating air pockets within the filter. These air pockets result in tiny air bubbles in the filtered water, causing the cloudiness. However, this air typically dissipates if the water is allowed to sit for a minute. 

If cloudiness persists, a simple solution is to invert the filter and run the water for two to three minutes. This action helps purge air pockets from the filter cartridges, restoring the clarity of the filtered water.

 

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16. How do you know if you need a water filter?

A home water filtration system offers benefits to virtually everyone. Even if chlorine were the sole contaminant in tap water, which is present in most water supplies, eliminating chlorine provides significant health and cosmetic advantages. Chlorine, known for its ability to kill organisms like goldfish, serves as a pesticide, posing risks to human health when ingested. Consuming chlorine, even in small amounts, can harm our bodies. It has been associated with various health issues, including cancer, heart disease, birth defects, and other serious illnesses. 

Unfortunately, chlorine isn't the only harmful substance found in tap water. More than 90% of U.S. water systems contain traces of at least 10 synthetic chemicals and lead. According to a Ralph Nader report, which reviewed EPA documents obtained through the Freedom Of Information Act, over 2,100 cancer-causing chemicals have been detected in U.S. tap water. Since water utilities typically test for only about 75 contaminants, the full extent of contamination remains unknown. The risks posed by tap water contamination are real, but the solution can be straightforward: high-quality, in-home water filtration systems.

 

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17. Do individuals on private wells need to use shower filters?

Reducing chemicals and compounds from showering water offers numerous health and cosmetic advantages, even for individuals using non-chlorinated private wells. Virtually all groundwater contains traces of chemicals that can be absorbed through the skin or inhaled during showering. Additionally, shower filters aid in balancing the water's pH, leading to further cosmetic benefits.

 

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18. Are shower filters really as important as drinking water filters?

In our view, the importance of shower filters surpasses many other considerations. During a 10-minute shower, your body can absorb 10 to 50 times more waterborne chemicals compared to drinking a glass of the same water. As our pores open up during warm showers, they absorb chlorine and other chemicals at an accelerated rate. Moreover, the steam we inhale during showers is often more contaminated than the water itself, as synthetic chemicals, including chlorine, vaporize rapidly. 

 While over 98% of shower water goes down the drain, almost all chemicals vaporize into the air before the water reaches the ground, making the steam highly concentrated with chemicals. Inhaled chemicals bypass the skin and enter the bloodstream directly, amplifying their adverse effects. 

Even if the benefits of shower filters were solely cosmetic, we would still advocate for them as essential products. Showering in purified water offers remarkable benefits for the skin and hair. Anyone who has swum in a chlorinated pool understands how chlorine can dry out the skin and hair. Surprisingly, tap water often contains more chlorine than swimming pools. Once you experience the benefits of shower filters, you'll likely find them indispensable. It's akin to watching a fantastic movie for the first time—you'll want to share the experience with others.

 

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19. How does a water filter work? Wouldn't the water get dirty because of the charcoal?

Water filters employ various media to reduce contaminants from water, with charcoal being a common component.

Charcoal used in water filters is typically solid or granulated, unlike the ashy charcoal used in art pencils. As water passes over the filter media, the granules trap large contaminants, preventing them from passing through with the water. This filtration process is akin to river water passing through rocks and emerging cleaner on the other side.

Although this filtration method is effective, it's not flawless.
Water filters can only reduce specific contaminants, and smaller ones may pass through the media granules with the water. Modern filters incorporate chemical processes alongside physical filtration. They use media that attract contaminants through positive and negative charges, similar to magnets, encouraging contaminants to detach from water molecules. For instance, chlorine, a common water contaminant, can be challenging to remove through physical filtration alone.

Chemically, chlorine can be removed by carbon-based media, which attract chlorine atoms and prompt them to separate from the water. In summary, water filters reduce contaminants either by physically blocking their passage through the filter media or by chemically attracting them to the media. They typically use solid or granulated filter media that remain stationary and do not contribute to further contaminating the water.

 

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20. What if my question is not listed?

For any questions or concerns, please feel free to email us at [email protected] One of our staff members will promptly respond to your inquiry. Alternatively, you can reach us by calling our toll-free number at 1-800-959-0708, Monday to Friday, from 9:00 a.m. to 4:00 p.m. Eastern Time. We're here to assist you!

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